Service Features |
NMS-PLus |
NMS-Onsite |
NMS |
NMS-Lite |
Consulting |
CAM |
EAS |
Designated MITAC Expert Engineer |
|
| | | | | |
Designated Operational Support |
|
| | | | | |
Weekly/Month/Quarterly Operational Reviews |
|
| | | | | |
Multivendor Internetwork TAC (MITAC) Access |
|
|
|
|
| | |
24x7 Direct-to-Expert™ Technical Support |
|
|
|
|
| | |
Operating System Software Support |
|
|
|
| | |
|
Advance Replacement of Hardware |
|
|
|
| | | |
Onsite Hardware Replacement |
|
|
|
| | | |
Industry-Leading SLAs |
|
|
|
|
| | |
Online Case Management |
|
|
|
|
| | |
Access to Multivendor Knowledge-Base |
|
|
|
|
|
| |
Access to Reports |
|
|
|
|
|
| |
Knowledge Transfer and Mentoring |
|
|
|
|
|
| |
Designated Lead Expert Consulting Engineer |
|
|
| |
|
| |
Designated Consulting Engineering Team |
|
|
| |
|
| |
Network Health Assessment |
|
|
| |
|
| |
Network Security Assessment |
|
|
| |
|
| |
Network Performance Tuning and Optimization |
|
|
| |
|
| |
Network-Level Focused Engineering Support |
|
|
| |
|
| |
Penetration Testing and Social Engineering |
|
|
| |
|
| |
Operating Systems Software Recommendations |
|
|
| |
|
| |
Network Planning Optimization |
|
|
| |
|
| |
Network Design Optimization |
|
|
| |
|
| |
Network Implementation Optimization |
|
|
| |
|
| |
Network Operation Optimization |
|
|
| |
|
| |
IPv6 Readiness and Migration |
|
|
| |
|
| |
IT Asset Management |
| | | | |
| |
IT Asset Documentation |
| | | | |
| |
IT Asset Export & Reports |
| | | | |
| |
IT Asset Search |
| | | | |
| |
Intelligent World Map Mashup |
| | | | |
| |
Round-the-clock designated technology leader |
| | | | | |
|
Confidential executive counseling |
| | | | | |
|
Strategic technology roadmap guidance |
| | | | | |
|
1.650.352.1322
Services Product Matrix
